Privacy Policy

1) Information We Collect

• Personal info: name, email, phone, company, project details.
• Technical info: IP address, device, browser, OS, approximate location.
• Usage info: pages visited, time on page, clicks, scroll depth.
• Communications: messages you send us (e.g., forms, email).

2) Why We Collect It

• Provide, operate, and improve our website and services.
• Respond to inquiries and deliver proposals or project updates.
• Personalize content and measure what’s working.
• Maintain security, prevent abuse, and meet legal obligations.
• If you opt in, send useful updates about Nova North.

3) How We Collect It

• Directly from you: when you submit forms or contact us.
• Automatically: via cookies and analytics (e.g., Google Analytics 4).
• From tools we use: form handling, email, hosting, error logging.

4) Cookies & Tracking

We use cookies and similar technologies to understand site usage and improve performance. You can control cookies in your browser settings. Some features may not work properly without them.

5) Who We Share It With

We don’t sell your data. We only share what’s necessary with trusted providers who help us run our business:

• Analytics: Google Analytics 4 (usage insights).
• Hosting/CDN: our cloud and edge providers (serve content securely).
• Email & forms: our email and form tools (handle inquiries).
• Error monitoring: stability and performance tools (diagnose issues).

Each provider may process data according to their own privacy policy and data‑processing terms.

6) How Long We Keep It

We retain personal data only as long as needed for the purposes above. Project inquiries that don’t proceed may be deleted after a reasonable period. When data is no longer required, we delete or anonymize it.

7) How We Protect It

We use industry‑standard safeguards: encryption in transit (HTTPS), access controls, and secure hosting. No method of transmission or storage is 100% secure, but we work to protect your information.

8) Your Rights

• Access: request a copy of your personal data.
• Correct: ask us to fix inaccurate data.
• Delete: request deletion where applicable.
• Restrict/Withdraw consent: limit or opt out of certain use.
• Marketing opt‑out: unsubscribe at any time.

9) How to Exercise Your Rights

Email us at hello@novanorthstudio.com. We’ll verify your request and respond as required by applicable law.

10) AI & Automated Decision‑Making

We may use AI tools to assist internal workflows (e.g., drafting content or summarizing feedback). We don’t use automated decision‑making that produces legal or similarly significant effects about you.

11) Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. We’ll update the “Last updated” date above and, where appropriate, provide additional notice.

12) Contact

Nova North Studio — Vancouver, BC, Canada
Email: hello@novanorthstudio.com